VSOL provides top-notch services while strictly adhering to international standards. We remain in the public eye as experts in “the next big technologies”. VNG Solutions will provide you with a creative environment with an emphasis on B2B services, where you will have the opportunity to foster your abilities and learn about various technologies to advance your career.

As a passionate Trainer and Knowledge Manager, you’ll develop engaging programs and champion knowledge sharing throughout our global team, empowering colleagues with the skills and information to excel and drive client success.

Responsibilities:

Key Responsibilities (70%)

Training Program Development and Delivery.

• Conducting needs assessments to identify skill gaps and develop training solutions that improve employee performance and support business objectives.
• Designing, developing, and delivering training programs that address the specific needs of managed services teams, with a focus on both technical skills and process knowledge.
• Utilizing various delivery methods (in-person, virtual, e-learning) to provide engaging, impactful training sessions.

Knowledge Management and Content Creation:

• Creating, maintaining, and updating knowledge bases, Wikis, and FAQs to support operational teams, ensuring all content is accurate, current, and easily accessible.
• Developing and implementing a knowledge-sharing framework that enables teams to document and share insights, best practices, and lessons learned.
• Collaborating with Subject Matter Experts (SMEs) to document key processes and capture specialized knowledge that supports managed services operations.

Performance and Skill Evaluation:

• Conducting assessments and surveying to evaluate training effectiveness, knowledge retention, and skill development across teams.
• Analyzing performance metrics and providing feedback to continuously improve training programs and knowledge resources.
• Tracking and reporting on training outcomes and knowledge utilization, making recommendations to enhance organizational learning.

Collaboration and Continuous Improvement:

• Working closely with cross-functional teams, including Operations, IT, and Quality Assurance, to align knowledge management practices with business needs.
• Developing strong partnerships with department heads to ensure training and knowledge resources support team objectives and strategic goals.
• Identifying trends in support queries, incidents, or skill gaps to proactively address knowledge needs and improving operational efficiency.

And not limited to (30%)

• Complying and contributing to IT policies, standards, Standard Operating Procedures (SOPs) and guidelines.
• Self-studying and proposing valuable training courses (soft and hard skill), frameworks and best practices to Management team.
• Volunteering to conduct internal training, working with sharing knowledge spirit and providing mentorship to junior support engineers.
• Compliance with Conversation, Feedback and Recognitions (CFRs) method to build up company’s culture.