VSOL is a subsidiary of VNG Corporation, a reputable Vietnamese provider of IT services and technology on a global scale. With its key markets in the Middle East, the US, and Europe, VNG Solutions headquarters in Vietnam is dedicated to providing enterprise-level services and empowering customers and society to advance decisively into the digital future.

VSOL provides top-notch services while strictly adhering to international standards. We remain in the public eye as experts in “the next big technologies”. VNG Solutions will provide you with a creative environment with an emphasis on B2B services, where you will have the opportunity to foster your abilities and learn about various technologies to advance your career.

Responsibilities

• Maintains in-depth knowledge of the strategic business plans of the department.
• Managing project SLAs and backlog requests based on priority and impact to the business.
• Responsible for driving the timely delivery of digital products and software on behalf of the business owner and product and engineering/IT teams.
• Ensures requirements are captured, validated, maintained, managed, and tracked.
• Drives product delivery through financial, development and resource management.
• Identifies and manages dependencies between teams and between products, platforms, and operations.
• Reports on product progress and resolves or escalates risks and issues.
• Manage risks and resolves issues that affect release scope, schedule, and quality.
• Manage relationships and coordinate work between different teams at different locations.
• Continually work towards making improvements in the release process.
• Provide clear and effective internal and customer-facing communication and escalation paths and processes.
• Ensure success of projects while maintaining customer service focus.
• Execute cross-functional, cross-product awareness and coordination of the customer’s service experience, priorities, and needs.
• Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists.
• Able to build a release process and framework which relies on Agile principles and engineering CI/CD best practices.
• Implement and manage a project governance framework for customer or partner engagements.
• Develop, manage and report on project status, schedule and risks.
• Lead internal and client meetings with thorough documentation and rigorous follow-up.
• Manage client and project documentation, communications, meetings and required meeting follow-ups.
• Create, implement and track relationship roadmaps.
• Help create and execute on the overall vision for service delivery and client satisfaction.
• English proficiency in written and communication.